Sims furniture sucks

Couple days later I put my hands on the backrest of the love seat and felt movement and push and it felt broken. This is where it went horrible. I called customer service and explained my situation.

They I would get a text in a couple of days and I have to send pictures and do a virtual conversation. It looks good on the outside but cheap garbage on the inside and that whole texting is horrible customer service. They probably have it all typed out and send to every customer that spend their hard earned money on their garbage and lies.

I purchased the Avenger loveseat DB52D during the pandemic. Talked into the goof proof protection plan. A year and 2 months later the couch leg supports broke. Filed a claim. Was told was not covered. Sent me to Bob's.

They sent out someone to tell me if this happened a few months ago they would cover under manufacturer's warranty then they say for like dollars they will fix it. We were told the mattress was already in the warehouse. It must have been sold to another customer. Every week we schedule our lives around a delivery and every week it's postponed. Customer service offered us nothing. We were sold a vanity that won't even exist until at the earliest.

This place should be investigated, sued and shut down. This should be a negative 5 star review. I would never buy from BOB's furniture ever again. I went to the store on July 25th to purchase a bed frame, desk and chair. The bed frame and chair were delivered but they kept sending an update stating that the desk still was not ready for deliver. It is now November 11 and the desk still has not arrived but they were slick enough to send the chair and bed frame which was a matching set.

They all were part of the same design to the desk. They refused to come get the chair since I no longer want the desk. They are so slick that they make you wait for furniture that they don't have by sending pieces of an incomplete set and then you almost have to wait for the other to arrive no matter how long it takes to get to you because you already have a portion of the set.

They had the nerve to say I could have refused the chair but why would I do that if I was expecting they would be honorable and do the right thing and send my things in a timely manner.

Their business model sucks. I bought a sofa bed from Bob's in January , it was supposed to come with a memory foam mattress. I started to feel the support bar in my back, when I unzipped the cover it was just plain foam, and they wouldn't give me what I paid for.

It is a scam. They sell it to you by saying "if you get the Goof Proof and we can't fix your furniture, then we will replace" but it's a lie. They also make up excuses when it's time for you to put a claim, even if you say it's an accident they will debate with you and say it isn't.

Total money making profit. Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily. Home Homeowners Furniture Stores. Are you this business? Save Saved. Live agent Are you this business? About Bob's Discount Furniture.

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